WARRANTY and RETURNS Policy

If you are not totally happy with your Stowaway product(s), send  it back within 15 days from the date of purchase to receive a full  refund. All returned items must be in their original, new condition as  they were upon receipt to be eligible for a refund or exchange. If the  product is used, installed or visibly ridden you will receive a 50%  refund. Stowaway’s return and exchange policy does not cover ordinary  wear and tear or damage caused by improper use or accidents. Contact us  to  setup a return for your item(s) so you can get your order back to us  for your refund. 

After we’ve processed your return, we’ll send you an email  confirmation to let you know that your refund, new item, or store credit  is on its way. If your return is for store credit or a new item, it  will be available as soon as your return is received and processed  (up to 7 business days after delivery to our warehouse). If your  return is for a cash refund, please allow additional processing time of  up to 10 days after we receive your return for your bank to post your  refund.

Please note that we do not unfortunately offer free return shipping on international orders at this time.

Please note that we don’t accept returns of Stowaway items  purchased from third-party retailers. Please contact the third-party  retailer where you made your purchase directly for information on their  return policy.

Defective / Damaged Orders

If you believe that you’ve received a damaged or defective item, please let us know immediately. We’ll respond as quickly as possible and do all that we can to make good on our commitment.

Please include in your email the following information:

• Your original Stowaway order number
• Your current shipping address
• Photographs of the defective or damaged item
• A brief description of the defect or damage. Did this occur over time, or did it happen all at once?